How to Make a Compliment or Complaint
East Lansing Police Department
The East Lansing Police Department (ELPD) strives to provide quality services to the public. There may be times that you may observe a job well done by an
officer or ELPD as a whole or there may be times that service was not satisfactory. Feedback
is important to ELPD.
How to make a compliment or complaint to the ELPD:
IN PERSON
Visit the East Lansing Police Department at 409 Park Lane and ask to speak with a supervisor.
BY PHONE
Contact the East Lansing Police Department and ask to speak with a supervisor at (517) 351-4220.
BY E-MAIL
Send an e-mail to Chief Tom Wibert at twibert@cityofeastlansing.com
BY MAIL
Send a letter to East Lansing Police Department Administration, 409 Park Lane, East Lansing MI, 48823.
About Complaints...
Complaints will be documented and forwarded to the ELPD Administration for review. Administration will review the complaint and the case may be investigated.
When the investigation has been completed, the complaining party will receive a letter from the Chief of Police addressing the findings. Complaints that have been investigated will be completed with one of the following dispositions: 1) Unfounded (the alleged act did not occur), 2) Exonerated (part or all of the alleged act occurred, however, the actions were reasonable, proper and legal), 3) Not Sustained (insufficient information to clearly prove or disprove the allegations)m 4) Sustained (sufficient information to justify a reasonable conclusion that part or all of the alleged act occurred), 5) Policy Review (part or all of the alleged act occurred. The employee?s actions were reasonable and followed current Department policy. However, the policy should be reviewed and may need to be revised).
In the event the allegation(s) may be criminal, the information will be reviewed by the Ingham County Prosecutor's Office and then investigated at their discrection. In addition, the Office of Professional Standards may conduct an independent investigation to determine if any departmental policy and procedures have been violated.
How to make a compliment or complaint to the ELPD:
IN PERSON
Visit the East Lansing Police Department at 409 Park Lane and ask to speak with a supervisor.
BY PHONE
Contact the East Lansing Police Department and ask to speak with a supervisor at (517) 351-4220.
BY E-MAIL
Send an e-mail to Chief Tom Wibert at twibert@cityofeastlansing.com
BY MAIL
Send a letter to East Lansing Police Department Administration, 409 Park Lane, East Lansing MI, 48823.
About Complaints...
Complaints will be documented and forwarded to the ELPD Administration for review. Administration will review the complaint and the case may be investigated.
When the investigation has been completed, the complaining party will receive a letter from the Chief of Police addressing the findings. Complaints that have been investigated will be completed with one of the following dispositions: 1) Unfounded (the alleged act did not occur), 2) Exonerated (part or all of the alleged act occurred, however, the actions were reasonable, proper and legal), 3) Not Sustained (insufficient information to clearly prove or disprove the allegations)m 4) Sustained (sufficient information to justify a reasonable conclusion that part or all of the alleged act occurred), 5) Policy Review (part or all of the alleged act occurred. The employee?s actions were reasonable and followed current Department policy. However, the policy should be reviewed and may need to be revised).
In the event the allegation(s) may be criminal, the information will be reviewed by the Ingham County Prosecutor's Office and then investigated at their discrection. In addition, the Office of Professional Standards may conduct an independent investigation to determine if any departmental policy and procedures have been violated.