COVID-19 Continuity of Operations Plan

During the City's office closures, all essential services; such as police, fire, EMS, trash/recycling collection, water services, wastewater management, court services and trades/housing inspections; will be maintained. The majority of non-essential services will also be maintained via remote options. View the department sections below for additional service information.

Administrative and emergency management staff will continue to actively monitor this public health crisis and make decisions that prioritize the health and welfare of the East Lansing community.

East Lansing Police Department


  • The East Lansing Police Department’s 24/7 police desk, 409 Park Lane, will remain staffed and open to the public. The non-emergency phone number is (517) 351-4220 and, in an emergency, community members should always call 911. The method in which non-emergency calls are handled will be on a case-by-case basis, with officers following up in person for some cases and following up by phone in other cases. 

  • While all essential police services will be maintained, the following non-essential services will be suspended during the closure: preliminary breath tests at the police desk, fingerprinting services at the police desk, all in-person Police Records transactions, PACE transports to the impound lot, firearms purchase permits, in-person firearms registrations (mail-in only). Firearms registrations can be mailed to East Lansing Police Records Bureau, 409 Park Lane, East Lansing MI 48823.

  • Freedom of Information Act (FOIA) requests will still be accepted online: https://www.cityofeastlansing.com/163/Freedom-of-Information-Act-FOIA. FOIA request forms and questions can be emailed to foia@elpolice.com.  

East Lansing Fire Department


  • Essential fire and EMS services will be maintained; however, community members are respectfully asked to only request services in an emergency during this time. In an emergency, community members should always call 911.

East Lansing Department of Public Works


  • Residents can still call DPW at (517) 337-9459. Limited staff will be onsite from 8 a.m.-3 p.m. during weekdays. If a call is not answered, please leave a voicemail and the call will be returned. For all after hours non-emergencies, residents can continue to call the ELPD Police Desk at (517) 351-4220. 

  • The DPW 24/7 recycling drop-off site will also be closing at noon on Wednesday, Nov. 18, with a re-opening to be announced at a later date.  UPDATE (12/28/20): The drop-off site will re-open to the public at noon on Monday, Jan. 4. Learn more

  • Curbside trash and recycling will continue to be collected curbside as regularly scheduled and water meter staff will perform emergency maintenance, with the goal of limiting entry into structures. 

  • Permits for work in the right-of-way will be processed by phone and online, including payments.

  • Yellow City trash bags can be purchased at a number of alternative locations while City offices are closed: https://www.cityofeastlansing.com/280/Other-Suppliers. Bulk item stickers can be purchased online
East Lansing Finance Department 
  • Beginning Nov. 18, Treasury staff will be available by phone, (517) 337-1731 Option 1, Monday-Friday from 8 a.m.-5 p.m. to process payroll, pay vendors, address water billing questions and take credit card payments from community members over the phone (parking permits, water bills, etc.). East Lansing City Hall’s main phone line will be on night mode outside of those hours. Payments can also continue to be made by mail or can be dropped off in one of the drop boxes located outside of East Lansing City Hall, 410 Abbot Road. Residents can also continue to make payments online: https://www.cityofeastlansing.com/277/Treasury.  

  • Vendors will be paid without disruption. Vendor checks will not be able to be picked up at City Hall; they will be mailed via USPS.

East Lansing Planning, Building & Development


  • All Building, Mechanical, Electrical, Plumbing permits are being issued. Office staff will be limited and can be reached at (517) 319-6871 or (517) 319-6810.  All Electrical, Plumbing and Mechanical permits can also be applied for online, and inspections can be requested online or via email as well. All Building Inspections should be called in to (517) 319-6871 or (517) 319 6810. Same-day inspections cannot be accommodated at this time. Visit the Building Division webpage for additional contact information and online options.

  • All rental housing inspections and re-inspections are continuing to be scheduled. To schedule, please call Morgan at (517) 319-6857 or Desserie at (517) 319-6870 to schedule. If you do not reach the person you are calling, please leave a voice message and the call will be returned. There will be times when staff are working remotely and during those times messages will be returned promptly. 
     
  • The Planning & Zoning Division has resumed processing zoning compliance reviews for all building permits; however, delays in processing Planning & Zoning applications are likely during this time. Prospective applicants for typical planning and zoning reviews are encouraged to contact David Haywood at dhaywood@cityofeastlansing.com or (517) 319-6861 with questions. Please leave a message and your email/call will be returned as soon as possible.

  • The Community & Economic Development (CED) team will be working remotely at least through December 6, 2020. As we transition to remote work, please direct all general community & economic development questions to ced@cityofeastlansing.com or call (517) 319-6930.

  • COVID-19 Support Programs: For questions regarding the Small Business Relief Grant Program or Emergency Rental & Mortgage Assistance Program, please contact Community Development & Engagement Manager Amy Schlusler-Schmitt via email at aschlus@cityofeastlansing.com or by phone at (517) 285-4334.

East Lansing 54B District Court

East Lansing Public Library


  • While the library is closed, community members can apply for library cards online: https://www.elpl.org/get-a-library-card-2/. Applicants will be sent a library card number and pin.

  • Visit www.elpl.org to learn more about the library’s curbside pick-up service, 24/7 lockers and all online offerings. The curbside pick-up hours are Monday-Thursday from 11 a.m. – 6 p.m. and Saturday from 1-5 p.m.

  • The drive-up book drop is always open.

  • The library is not accepting book/material donations for the Friends of the East Lansing Public Library.   
East Lansing City Clerk

East Lansing Parks, Recreation & Arts


  • The East Lansing Hannah Community Center (ELHCC) will remain open for limited hours to continue offering its Remote Learning Camp as well as fitness center and pool visits on a reservation-only basis. For information or to make a reservation, please call (517) 333-2580, ext. 0.

  • Adjusted hours for the next three weeks (beginning Nov. 18; may be extended):

    Fitness Center Hours: Monday-Friday from 6 a.m.-6 p.m., Saturday from noon-5 p.m., Closed on Sunday

    Swimming Pool Hours: Monday-Friday from 6 a.m. to 8 a.m. and 10:45 a.m. to 1:45 p.m.; Monday, Wednesday and Friday from 3:30-5:30 p.m.; Saturday from noon to 5 p.m.; Closed on Sunday

    **The Community Center will be closed Thursday, Nov. 26 through Sunday, Nov. 29 for the holiday weekend**

East Lansing Prime Time Seniors Program


  • The East Lansing Prime Time Seniors Program, although closed, encourages neighbors to stay in touch (by phone or email) with those residents who may be isolated and especially vulnerable to the virus. 

East Lansing Parking Division

  • The Parking Office remains closed to the public. Necessary phone numbers and email addresses are posted on the main door.  The Parking Office phone number is (517) 337-1277.  If someone is not immediately available to answer, voicemail is checked several times daily and calls are returned. Parking Ambassadors are also on duty regularly, and their shared work cell is (517) 256-2788. Customers may also reach staff at the following email addresses:

    Parking Administrator – csharrow@cityofeastlansing.com
    Assistant Parking Administrator – scheesebro@cityofeastlansing.com
    Parking Operations Coordinator – ecorona@cityofeastlansing.com 
    Lead Parking Maintenance Technician – amolhoe@cityofeastlansing.com

  • Normal parking rates are in effect and parking enforcement is taking place.  A 15-minute grace period had been implemented in the gated parking facilities to help customers and businesses with more free/quick drop-off and pick-up options.  There are also many free loading zone spaces throughout the downtown, along with curbside pickup locations.

  • Call the Finance Department to purchase a new gated parking facility permit at (517) 319-6860. To renew a gated facility parking permit, please utilize www.remit-online.com/517011 to renew online.  Otherwise, you may also call the Finance Department. Paper permits for non-gated parking facilities can be purchased by calling the Finance Department as well.  

East Lansing Communications


  • Media requests can be submitted through the online request form available within the Communications Office’s Media Room: https://www.cityofeastlansing.com/mediaroom. Emails can also be sent to the contacts listed in the Media Room.