Residents are required to present a valid photo ID (driver’s license, passport, local university student ID, etc.) at the Treasury Department window in City Hall to open a new account and to make any changes to an existing account (such as mailing address changes, name changes, etc).
Alternatively, property owners may choose to complete the Account Changeover Authorization Form (PDF) to lower the risk of account delinquencies due to unpaid bills. The form provides new tenant information, which assists in the account changeover process. In addition, property owners can indicate if they wish to have the final tenant bills forwarded to their mailing address. This may allow property ownsers to satisfy all account balances before returning security deposits.
Tenants must also a valid photo ID (driver’s license, passport, local university student ID, etc.) at the Treasury Department window in City Hall when setting up new accounts, making changes to account information and when providing a forwarding address for final bills. Please note that tenants terminating their account over the phone will not be able to provide a forwarding address for their final bill.
The City of East Lansing complies with the Fair and Accurate Credit Transactions Act of 2003 and the Federal Trade Commission’s Red Flag Rules published as 16 CFR § 681 (PDF). This policy requires verification of the true identity of the person setting up an account or making changes to an account’s information.