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Posted on: June 21, 2021

Residents Reminded of Financial Assistance and Payment Plan Options for Water and Sewer Bills

EAST LANSING, Mich. — As COVID-19 epidemic orders continue to be lifted and the state continues to open back up, East Lansing community members are reminded that the moratorium on water shutoffs extended by the East Lansing City Council this past April will no longer be in effect after July 1, 2021. 

With the moratorium ending soon, community members struggling to keep up with their water and sewer bills are reminded that there may be financial assistance available to them through the City of East Lansing’s COVID-19 Emergency Rental, Mortgage and Utilities Assistance program and the Michigan State Housing Development Authority’s COVID Emergency Rental Assistance (CERA) program (which also provides financial assistance to eligible households for utilities). Community members can learn more about these programs and other assistance programs that may be available to them at www.cityofeastlansing.com/assistance. Community members are also reminded that they have the option to start a payment plan with the East Lansing Treasury Department by calling (517) 319-6890. To remain on a payment plan and avoid having water service disconnected, customers will need to make all payments on time per the plan that is agreed upon and remain current on future quarterly water and sewer bills.  

Beginning June 28, 2021, doors of properties in East Lansing with unpaid water and sewer bills will be tagged notifying customers that they have three weeks (normally one week is provided) to either pay their bills or begin a payment plan prior to the disconnection of water services, which is scheduled to take place the week of July 19, 2021. Customers should also note that additional fees do apply for door tags and shutoffs, so making payments or payment plan arrangements ahead of those dates is recommended. 

There are several convenient options for making water and sewer payments:

  • Pay in person by cash, check or credit card (Visa, Mastercard or Discover) during regular business hours at East Lansing City Hall Treasury Department window, 410 Abbot Road.
  • Pay by credit card (Visa, Mastercard or Discover) by calling (517) 319-6890 or (517) 319-6896.
  • Drop a check or cash in in the blue Treasury drop box located in the north parking lot of East Lansing City Hall, 410 Abbot Road, along with the bill(s).
  • Pay online with a credit card (Visa, Mastercard or Discover): https://hr.cityofeastlansing.com/eSuite.Utilities/Default.aspx?ReturnUrl=%2FeSuite.Utilities%2F.
  • Activate automatic bill payment (payments can be directly withdrawn from checking or savings accounts). More information: https://www.cityofeastlansing.com/296/Water-Sewer-Billing

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