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Posted on: January 10, 2019

Survey Shows People are Very Satisfied with the East Lansing 54B District Court for Fifth Year

EAST LANSING, Mich. – For the fifth year, the East Lansing 54B District Court received high marks from the public regarding their experiences with the court.

Using a survey that was administered in courts statewide, the 54B District Court asked court users questions about whether the court was accessible, timely and fair, and if they were treated with courtesy and respect by judges and court staff.

“Our court serves the people, so their views are critically important in helping us make decisions on how to improve court operations,” said 54B District Court Chief Judge Andrea Andrews Larkin. “I am very proud of the hard work put in by our staff at 54B District Court, and we are committed to continuing to deliver fair and timely justice to the public in accordance with the law and constitution.”

Highlights from the 2018 survey include:

  • 98 percent of court users said they were treated with courtesy and respect by court staff*
  • 95 percent of court users said the way the judge or magistrate handled their case was fair*
  • 94 percent of court users were able to get their business done in a reasonable amount of time*

*These percentages include those court users who answered strongly agree, agree or were neutral on the questions asked.

“The information from this survey and prior surveys has served as bench marks for the high level of customer service the 54B District Court and users of our court have come to expect,” said 54B District Court Administrator Nicole Evans. “Access to justice and fair treatment goes hand in hand and is consistent with our goal. We cannot guarantee a favorable outcome, but we strive to ensure every person who interacts with the court is treated with fairness and respect.”

Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office to ensure accuracy, the survey enables courts to identify strengths, provide positive feedback to employees and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors and participants of treatment courts.

The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2018, more than 120,000 surveys were completed in courts throughout Michigan. Visit www.courts.mi.gov for more information. View the East Lansing 54B District Court's complete survey results here.

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